TERMS & CONDITIONS

TERMS OF PARTICIPATION

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1.1. Whilst participating, all guests must comply with rules given to them by the Smash Space UK hosts. Any persons not complying with these rules will be removed from their session, without refund.

1.2 Smash Space UK operates a strict age policy for certain activities. Only those over the age of 18 will be allowed to participate in the Rage Rooms. Only those over the age of 14 will be allowed to participate in the Smash Alley, and must be accompanied by an adult. Only those over the age of 8 will be allowed to participate in the Art Launch, and must be accompanied by an adult. For the Escape Rooms, we recommend 8+ when accompanied by an adult, although anyone under the age of 16 must be accompanied by an adult at all times.

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1.3 All bookings are conditional upon each participant signing a waiver upon arrival. Should participants refuse to sign the waiver, they will not be allowed to participate but will still be charged.

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1.4. Smash Space UK reserves the right to refuse participation of guests who behave in a manner which they deem likely to affect the enjoyment of other visitors. Additionally, participation can be refused to guests who uses threatening, abusive or insulting words or behaviour to other guests or members of staff, or to guests who do not follow written or verbal instructions or behave in a manner that may risk the health and safety of themselves, other visitors or members of staff. Where the guest is part of a group, Smash Space UK reserves the right to remove the whole group from the session in addition to the individual involved. In any of these such circumstances, no refund will be given.

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1.5. The consumption of alcohol is not allowed during participation. Any guests who appear to be under the influence of alcohol or other substances will be refused participation.

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1.6. Disabled guests or those assisting disabled guests should make their visit known to Smash Space UK prior to their visit. Where possible, we will endeavour to make the reasonable modifications, in order for everyone to participate. We may not be able to accommodate all visitors due to the nature of the activities or due to restrictions within the building. Guests must note that we are situated over multiple floors and there is no lift available.

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1.7. All participants accept liability for themselves whilst taking part in any activity with Smash Space UK and understand that a visit to Smash Space UK is at their own risk. Smash Space UK accepts no responsibility for any liability, harm, injury or death, cost or expense whatsoever that may arise, directly or indirectly, from attending, or participating in, any Smash Space UK activity.

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1.8. Smash Space UK accepts no responsibility for any personal property whilst at the venue howsoever caused.

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1.9. Smash Space UK reserves the right to amend or alter the terms of participation at any time without reason or prior notice.

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1.10. It is the responsibility of the individual who makes the booking to make everyone in their party aware of these Terms of Participation - it is not the responsibility of Smash Space UK to do so.

 

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SESSION RULES

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2.1. Failure to adhere to the rules of the activity will result in forfeit the session for the whole team without refund.

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2.2. All instructions from the Smash Space UK hosts must be listened to and obeyed at all times.

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2.3. At no point should you attempt to take photographs, or use your mobile phone to access the internet within one of our session rooms whether during the activity our not.

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2.4. For your safety, CCTV may be used to supervise the activities. CCTV where used is not optional and images may be recorded throughout and remain the property of Smash Space UK. 

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2.5. At no point are you to use force to remove or handle any of the items in a session, during an activity or whilst on site. Approprite care must be taken of props, materials and any fixtures and fittings, nor may anything be removed from the venue. It individual making the booking agrees to pay reasonable costs of repair or replacement for any damage or loss caused by inappropriate or thoughtless behaviour by any person within their group.

 

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CONDITIONS OF SALE

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3.1. All payments must be made in full before the event. Failure to pay will mean no team member is allowed to attend and play.

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3.2. Bookings are non-transferable for any reason once booked.

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3.3. Bookings are non-refundable for any reason and mistakes cannot be rectified.

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3.4. Your booking remains the property of Smash Space UK and can be revoked at any point, and for any reason. It cannot be resold.

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3.5. Once a booking is made it cannot be cancelled or refunded. We can reschedule individual bookings, but require a minimum of 24 hours notice. For group bookings or any booking where multiple sessions or multiple activities are booked (eg. more than one rage room, a rage room with an escape room etc), 7 calendar days' notice is required.

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3.6. The Management cannot be held responsible for any bookings which are lost or stolen. Smash Space UK reserves the right to cancel bookings that it reasonably suspects to have been made fraudulently.

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3.7. If a booking is re-sold or transferred for profit or commercial gain by anyone other than Smash Space UK, or one of their authorised sub-agents, it may be voided and the holder refused entry to, or ejected from the venue.

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3.8. Where a deposit is taken to secure a booking, it is non-refundable.

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3.9. Smash Space UK may, at short notice, change the operating hours of sessions due to unforeseen circumstances or technical issues.

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3.10. If a booking is cancelled or rescheduled, we will use reasonable endeavours to contact the individual who made the booking and notify them before the the event, though we cannot guarantee that this will be the case. Thus, it is the responsibility of the individual who made the booking to ascertain whether their booking has been cancelled or rearranged - details of any booking amendments will be clearly stated clearly on our FaceBook page and/or website.

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3.11. As we timetable appointments with a constant flow of visitors, if you arrive late you run the risk of your session being shortened with less minutes available to participate. As such, we strongly advise arriving 10 to 15 minutes before your scheduled time. Where possible we will always try to accommodate though this isn't always an option, and those arriving late understand and accept that they may not be able to participate but will still be charged.

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3.12. Terms and Conditions are applicable for all bookings at SmashSpace UK, including those purchased via the website, in person, via email, through any messaging service or over the telephone.

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3.13. The individual who makes the booking agrees (on behalf their entire party) and understands that there is inherent risk involved with attending any event, and Smash Space UK is no exception. As such, the individual who makes the booking voluntarily assumes all risks and dangers associated with participation. In consideration and acceptance of entrance, the individual who makes the booking agrees to release Smash Space UK, its parent corporations, affiliates, directors, employees, and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise, directly or indirectly, from attending Smash Space UK.

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3.14. Your e-mail address may be used for promotional e-mails from Smash Space UK. You can be removed from this mailing list at any time by emailing the company.

 

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GIFT VOUCHERS - ADDITIONAL TERMS & CONDITIONS

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4.1. Gift Vouchers are valid for 6 months unless advertised differently at the point of sale.

4.2. No refunds are given for Gift Vouchers and they hold no cash value.

4.3. Gift Vouchers will clearly state how many players it is valid for. It is possible to add additional participants when redeeming, subject to the appropriate charges, though we are unable to extend the number of participants beyond the maximum number permissible for the activity.

4.4. Gift Vouchers must be used (not booked) by the date shown on the Gift Voucher.

4.5. Gift Vouchers cannot be extended and once the expiry date has passed they will no longer be able to be redeemed.

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Smash Space UK is the operating brand for Cluedini Limited, a registered company in England & Wales (Company Number 14406365)

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All of these terms and conditions are governed by English Law.